This one single-handedly taught me how to handle tough conversations that needed to happen both professionally and personally with grace and strength, clarity and care. Not to fear what has to be said, but say it in a way that will be effective. I have re-read this more than 4 times over the years. • ”Overcome barriers to meaningful communication

• Expand and enrich relationships with colleagues, friends, and family

• Increase clarity and improve understanding

• Handle strong emotions—on both sides of the table

• Connect with colleagues, customers and family at a deep level’

Charlie Brewer
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